United States
Select your region
Products
    United States
    Select your region

    Learning

    Digital Signage DS Gen 1

    Firewall Whitelist Guide

    2026-04-02 2) Instruction › g. Firewall Whitelist Guide

    Domain and Port

    To ensure proper operation of system devices and related software applications on our signage displays, please include the following URLs and ports in your whitelist when configuring the device within an internal network environment.

    DomainPortPurpose
    https://service.mokads.com443Enables the system to check for and download the latest firmware updates for DS devices.
    UDP123Used to synchronize the device’s system time with Google’s Network Time Protocol (NTP) server.
    pid.agneovo.com12345Allows Neovo Manager to receive operational data from the device and send it to the server.
    neovomanager.agneovo.com443Enables Neovo Manager to transmit configuration and control data from the web interface to the device.
    api.agneovo.comStores user-related operations (pairing information) for Neovo Manager
    Please be advised: The IP addresses associated with our AWS-hosted services (such as service.mokads.com and api.agneovo.com) are dynamic and subject to change without notice.

    Firewall Configuration SOP

    1. Configure Outbound Rules
      The NSD device initiates all requests via outbound connections. Please ensure the “Outbound Rules” allow traffic from the NSD device’s local IP range to the destinations listed above.
    2. Use Domain Names for Whitelisting
      Add the listed domain names to your firewall’s whitelist.
    3. Verify Port Access
      Ensure that the Ports are explicitly opened. Many enterprise firewalls block non-standard ports by default, which may cause devices to appear “Offline” or have incorrect system times.
    4. Connectivity Test
      Once configured, please perform the following on the NSD device:
    5. Navigate to Setting > System > Software Upgrade and click to check for update and verify OTA server connection.
    6. Log in to the Neovo Manager console to confirm the device status shows as “Online.”